Support & FAQ

Welcome to the Support & FAQ section for our Music Player apps, including GoPlayer, MPlayer, Musicbox and others. Here, you’ll find detailed answers to common questions and helpful guides to make the most of your app experience. Whether you’re looking to learn about app features, troubleshoot issues, or discover tips to enhance your music playback, we’ve got you covered.

Our apps are designed to provide seamless music streaming and offline playback from various cloud services like Google Drive, Dropbox, MEGA.NZ, Yandex.Disk, and MediaFire. With features such as a built-in equalizer, playlist management, file organization, and multi-device compatibility, our apps deliver everything you need for an exceptional music experience.

Explore our FAQs for step-by-step instructions on connecting cloud accounts, downloading music, creating playlists, using the equalizer, configuring advanced settings, and much more. If you have further questions, don’t hesitate to reach out to our support team for personalized assistance.

Why choose our apps?

Our apps are built to handle a wide range of audio formats and integrate seamlessly with your favorite cloud services. Key features include:

  • Offline music playback with easy downloading options.
  • Advanced equalizer with customizable presets.
  • Gapless playback and crossfade for uninterrupted listening.
  • Comprehensive file management tools for better organization.
  • Support for Chromecast, AirPlay, and other streaming devices.
  • Secure and encrypted cloud connections for peace of mind.

Whether you’re a music enthusiast or just looking for a reliable player, our apps offer the perfect blend of simplicity and functionality. Dive into the FAQ section now to discover all the ways you can make your music experience better!

What is MUSIC_PLAYER?

MUSIC_PLAYER is a versatile music player app that lets you enjoy your favorite songs from multiple cloud storage services. You can download music for offline playback, create and manage playlists, and enhance your listening experience with a built-in equalizer. Compatible with services like Google Drive, Dropbox, MEGA.NZ and others, MUSIC_PLAYER ensures all your music is accessible from one place on any device.

The app supports various audio formats and organizes your library by artist, album, genre, and composer. Sync your library between cloud storage and your device, ensuring your tunes are always at your fingertips. Additional features like gapless playback, crossfade, and Chromecast or AirPlay streaming provide a comprehensive music experience.

How does MUSIC_PLAYER work?

MUSIC_PLAYER connects to cloud storage services like Google Drive, Dropbox, and others, giving you access to your music library on any device. You can stream music directly from the cloud or download it for offline listening. The app supports multiple audio formats, ensuring compatibility with all your music files.

With MUSIC_PLAYER, you can create playlists, use the equalizer for customized sound, and enjoy seamless playback with gapless and crossfade options. Stream music to devices like Chromecast and AirPlay for a richer listening experience. The app also supports local file playback, allowing you to import music from your device storage, combining your cloud and local collections in one place.

Is MUSIC_PLAYER safe?

MUSIC_PLAYER uses secure SDKs and encrypted connections to interact with cloud services. Your login credentials are never stored or accessed by the app. Authorization is handled externally via official cloud service pages, and the app uses a secure auth-token to interact with your cloud storage.

The auth-token is stored securely on your device and can be revoked at any time by accessing your cloud account settings in a web browser. The app stores downloaded files in a designated "Documents" directory, and these can be deleted anytime using the built-in file manager. Disconnecting your cloud account or uninstalling the app will remove all tokens and downloaded data from your device.

How do I create a playlist in MUSIC_PLAYER?

To create a playlist:

  • Go to the "Playlists" section.
  • Tap the "+" button or "..." and select "New Playlist."
  • Enter a name for your playlist and tap "Save."
  • Select the tracks to add and confirm.

How do I transfer music to MUSIC_PLAYER from my computer?

You can transfer music using Wi-Fi Drive or iTunes File Sharing:

  • Wi-Fi Drive: Connect your device and computer to the same Wi-Fi network. Enable Wi-Fi Drive in the "Network" section, copy the provided URL, and paste it into your desktop browser. Drag and drop files to transfer.
  • iTunes File Sharing: Connect your device via cable, open iTunes, and select the MUSIC_PLAYER app under "File Sharing." Copy files into the shared folder.

How can I download music?

To download music:

  • Connect a cloud account in the "Network" section.
  • Navigate to the folder containing your music.
  • Tap "..." and select "Select" to choose files.
  • Tap "Download" to save them for offline playback.

Which audio formats does MUSIC_PLAYER support?

MUSIC_PLAYER supports a wide range of audio formats:

  • Formats: MP3, AAC, ALAC, FLAC, WAV, AIFF, AMR, HE-AAC, Linear PCM, and more.
  • Extensions: mpeg, mp3, aac, m4a, flac, wav, and many others.

How do I use the equalizer?

To activate and customize the equalizer:

  • Open the "Audio Player" screen.
  • Tap the "Equalizer" icon at the bottom.
  • Enable the equalizer and select a preset or adjust sliders to create a custom sound profile.

How do I stream music to Chromecast or AirPlay?

Streaming music is easy:

  • Google Chromecast: Open the "Audio Player," tap the "Audio Speaker" icon, and select Chromecast from the device list.
  • AirPlay: Tap the "Audio Speaker" icon and choose AirPlay from the options. Select your device to start streaming.

How can I delete my music library?

To delete the local library:

  • Go to "Settings" → "Music Library."
  • Scroll to the bottom and tap "Delete Music Library."
This only deletes the local database and not your cloud or local files.

How do I play audio files from network storage?

To play music directly from network storage:

  • Go to the "Network" section and connect your cloud account.
  • Navigate to the folder containing your audio files.
  • Tap on a file to add it to the player queue and start playback.

How do I move my music library to the cloud?

To transfer your music collection to the cloud:

  • Sign up for a supported cloud service like Google Drive, Dropbox, or others.
  • Install the cloud service application on your PC or Mac.
  • Upload your music files using the service’s instructions.
  • Log in to your cloud account in MUSIC_PLAYER to access your music.

How do I enable the Sleep Timer?

To use the Sleep Timer feature:

  • Go to "Settings" → "Audio Player" → "Sleep Timer."
  • Select the desired time interval. Music playback will stop automatically after the timer ends.

How do I manage files in network storage?

Managing files in the cloud is easy:

  • Open the "Network" section and navigate to your files.
  • Tap "..." to activate selection mode and choose files.
  • Perform actions like rename, move, delete, or download from the options provided.

How do I change the order of songs in a playlist?

To reorder playlist tracks:

  • Go to the "Playlists" section and open a playlist.
  • Tap "..." and select "Edit Playlist."
  • Drag and drop tracks to reorder or sort them by name, size, or other criteria.

How do I add songs to a playlist?

Adding songs to a playlist is simple:

  • Open the desired playlist.
  • Tap the "..." button and select "Add Songs."
  • Choose tracks from your library and tap "Done."

How do I use Wi-Fi Drive to transfer files?

Transfer files wirelessly with Wi-Fi Drive:

  • Open "Network" → "Computer" → "Connect using Wi-Fi."
  • Enable Wi-Fi Drive and copy the provided URL.
  • Enter the URL into a desktop browser and drag-and-drop files to transfer.
  • Stop Wi-Fi Drive when done by tapping "Stop Wi-Fi Drive."

How do I configure gapless playback?

To enable gapless playback:

  • Go to "Settings" → "Audio Player."
  • Enable the "Gapless Playback" toggle.
Note that this feature depends on your device type and iOS version.

How can I resume a playlist from where I left off?

To continue a playlist:

  • Ensure "Save Audio Player State" is enabled in "Settings" → "Audio Player."
  • Return to the playlist and tap "Continue Playback" to resume from the last position.

Need More Help?

Have additional questions or need further assistance? We're here for you! Reach out to us via email, and our team will respond promptly to address your concerns or feedback.